PRIVACY POLICY

Published: October 15, 2024
Last updated: October 15, 2024

We, EPOCH HOLLAND B.V., respect your privacy.
As we operate this website and provide you with our services, we process personal data about you, we undertake to comply with applicable data protection laws, including the General Data Protection Regulation of the European Union (the “GDPR”).
This is our privacy policy on how we process and protect your personal data.

We may revise this privacy policy from time to time. You can obtain the latest version of this policy at the following link:
https://epochtoys.com/gpsr-eph/policy.php

If you have any questions or concerns about this privacy policy or your personal data, including any requests to exercise your legal rights, please contact us using the following contact information:

Privacy Manager
EPOCH HOLLAND B.V.
Industrieweg 15, 2254 AE, Voorschoten, The Netherlands
contact@epochholland.nl

1. PERSON IN CHARGE
2. HOW WE PROCESS YOUR PERSONAL DATA
3. SENSITIVE PERSONAL DATA
4. COOKIES
5. TRANSFER TO NON-EU COUNTRIES
6. YOUR LEGAL RIGHTS
7. COMPLAINT

1. PERSON IN CHARGE

This privacy policy is issued by us, EPOCH HOLLAND B.V., a company registered in Voorschoten, The Netherlands. When we process your personal data, we are the data controller in the meaning of GDPR and are responsible for protecting your rights with personal data.

2. HOW WE PROCESS YOUR PERSONAL DATA

As we provide you with our services on/form this website, we collect, use, store, generate or disclose to third-parties (hereinafter collectively referred to as “process”) your personal data for the following purposes:

  • To fulfill your order.
    1. Categories of your personal data we process: your identity data and contact data, transaction date, and technical data.
    2. Lawful basis: Performance of a contract with you, i.e. processing and delivery of your order including: administration of payments, costs and charges and organizing delivery of the products.
    3. Period for which we store your personal data: we do not store the personal data for longer than is legally permitted and necessary for the related processing purposes.
    4. Recipients we disclose your personal data to: our contractors that assist us in processing and delivery of your order.
  • To provide you with support, to gain insights on how we can improve our products and services, and to act according to applicable law in responding to consumer complaints.
    1. Categories of your personal data we process: your identity data and contact data, technical data and information about technical issues, your product questions/complaints, your general questions, other information or content regarding the reason for your inquiry.
    2. Lawful basis: (i)Legitimate interest, i.e. optimizing our customer services and products, (ii) Legal obligation, i.e. compliance with legislation, and (iii) Your consent i.e. when you contact our customer support and provide us with information about your support request.
    3. Period for which we store your personal data: we do not store the personal data for longer than is legally permitted and necessary for the related processing purposes.
    4. Recipients we disclose your personal data to: the Japanese manufacture of our products that assist us in the data processing in optimizing our customer services and products, our customer support, and compliance with legislation.
  • To protect your privacy and security, integrity and availability of this website:
    1. Categories of your personal data we process: your browsing record on our website collected by web access logging, including your IP address, type and version of your web browser, web browser plugins, operating system and other information about your terminal device and technologies you use when accessing our website.
    2. Lawful basis: Legitimate interest, i.e. protecting your privacy and this website from fraudulent or unlawful access by monitoring web access traffic.
    3. Period for which we store your personal data: 360 days.
    4. Recipients we disclose your personal data to: our contractors that assist us in monitoring web access traffic.

3. SENSITIVE PERSONAL DATA

We usually don’t collect and/or use sensitive categories of your personal data as defined in Articles 9 or 10 of GDPR on our website.

4. COOKIES

Cookie is a small text file that our website sends to your terminal device for the purpose of keeping certain records.

By using cookies:

  • Your terminal devices (e.g. browsers) remember your preferences (e.g. language used) and activities (e.g. login status, items in cart, etc.) on our website, so that we can deliver a personalized and better user experience on our website (essential cookies);
  • We keep track of your interaction with our website, giving us useful and important insight for improving our website (performance cookies); and
  • Based on your consent, our Adtech partners keep track of your browsing records across internet, so that we can deliver personalized advertisement that is more likely to be of your interest (advertising cookies).

The cookie identifies your terminal device, typically your web browser, but it cannot identify your individual identity. You can choose whether to allow us or third-parties (our Adtech partners) to set performance cookies and advertising cookies. When we use cookies for the purpose of personalizing our advertisement or analyzing web access, we request your prior consent thereto.

We do not set and use cookies for the purpose of advertisement or web access analytics for our users under 16 years of age. To ensure this policy, we request you to declare you are 16 years of age or older when we obtain your consent to our setting cookies for these purposes.

5. TRANSFER TO NON-EU COUNTRIES

We do not transfer your personal data to any entities located in any third countries outside of the European Economic Area (EEA) or Japan. In the event that we transfer your data to an entity located outside the EEA or Japan, we either ask for your prior consent thereto or protect your rights with personal data by virtue of a data transfer contract with the relevant recipient in accordance with GDPR, which impose on such recipients contractual obligations to ensure adequate level of data protection equivalent to those laid down by GDPR.

6. YOUR LEGAL RIGHTS

Provided that certain conditions are met, you have legal rights to request from us the following:

  • Revocation of previously given consent to our processing of your personal data
  • Access to your personal data and to certain supplementary information covered by this policy;
  • Rectification of your personal data if inaccurate or incomplete;
  • Erasure of your personal data in certain circumstances;
  • Suspension of using your personal data in certain circumstances;
  • Stopping processing your personal data in certain circumstances; and
  • Obtaining your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise your right, please contact us.

7. COMPLAINT

Please contact us if you have any concern about how we collect and use your personal data. You also have right to lodge complaints with data protection supervisory authorities of your country of residence.

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